Orders

Orders will be accepted by fax, phone, or mail. Orders may be confirmed but should be marked "Confirming Only". All orders must contain a purchase order number and the name of the person who is placing the order.

Address order to:

ViroGen
200 dexter Avenue
Watertown, MA 02472
T: (617) 923-4568
F: (617) 321-4090
info@virogen.com

All shipments with dry ice are subject to a $25.00 handling charge.

Under the U.S. Food and Drug Administration (FDA), several of the products listed are available only for research uses. The Code of Federal Regulations, Title 21, Sections 312.9 and 809.10 explicitly state that such research products are for investigational use in laboratory research animals or in vitro research. Products are for research or manufacturing use only unless they are labeled for in vitro diagnostic use. Products should not be used for human therapeutics.

Price

All prices are specific to a location. Prices reflect list price and are subject to change without notice. Australian prices do not include Goods and Service Tax (GST).

Documents

It is the customer's responsibility to notify VIROGEN of all necessary documents or permits needed for customs clearance or other purposes.

Payment

Payment is due upon receipt of goods unless prior arrangements have been made. A 1.5% monthly late charge on account balances over 30 days past due will be added to invoices from date of shipment. MasterCard, VISA and American Express are accepted at time of purchase.

Freight

Because of the nature of VIROGEN's products we regret that we are unable to ship to a home address or a P.O. Box.

FOB VIROGEN facility. Freight charges are to be prepaid or orders will be shipped freight collect unless prior arrangements have been made for charges to be added to invoice. VIROGEN reserves the right to ship orders via the best method which will insure the stability of the product, minimize freight costs and allow efficient order tracking. Shipments are sent overnight Monday-Thursday. Shipments to Canada are sent overnight Monday-Wednesday.

Returns

No returns can be accepted without prior approval by VIROGEN. Only unopened merchandise may be returned. VIROGEN must be notified within 10 days of receipt. All shipping costs and a 25% handling fee will be paid by the customer. Product must be received by VIROGEN within 10 days after return has been authorized. In certain cases such as a return of dated material or shipments involving special handling, an additional fee may be required. No return of custom products will be authorized if product meets specifications agreed upon prior to shipment.

Limited Warranty

VIROGEN warrants, to the original purchaser only, that the products listed in the catalog are of the composition and purity described therein. Buyer's exclusive remedy under this warranty is expressly limited to replacement of unused product with product meeting the catalog description. Statements made about these products by VIROGEN's sales persons or VIROGEN's distributors do not constitute warranties and should not be relied upon by buyer. The entire risk as to the performance of this product is assumed by buyer. VIROGEN shall not be liable for indirect, special or consequential damages resulting from use of the product. There are no implied warranties relating to the product, including any implied warranties or merchantability or of fitness for a particular research use or other purposes, are disclaimed.

Product Specifications

Data sheets and other product information for most VIROGEN products can be found on this Web site. For additional product information please contact Technical Support.